Privacy Policy.

The data controller for this website is Ralev, operating from 74 Exmouth Market, London W1U 3HW, United Kingdom. For data-related enquiries, contact us at [email protected] or by post at the address above.

Ralev products are nutritional food-supplements registered with the applicable local regulatory authority under food-supplement classification. Products meet compositional and labelling requirements for nutritional supplement categories. This site operates as an informational catalogue only; no purchasing transactions are processed on this website.

Contact form submissions. When you submit an enquiry via the contact form, we collect: your name, email address, the selected enquiry type, and the content of your message. This data is used solely to respond to your enquiry and is not used for marketing purposes unless you separately consent.

Browsing data (via cookies). This website uses functional and analytical cookies to understand how visitors navigate the catalogue. Data collected includes: pages visited, duration of session, browser type, and approximate geographic region (country level). No personally identifiable information is collected via cookies unless you have submitted a contact form. See our Cookie Policy for full details.

Technical data. Server logs automatically record: IP address (anonymised after 24 hours), HTTP request type, referring URL, and timestamp. This data is used for site security and performance analysis only.

We process personal data on the following legal bases under UK GDPR:

• Legitimate interest — Processing contact form enquiries and responding to correspondence constitutes a legitimate interest in operating the catalogue and maintaining professional communications.
• Consent — Analytical cookies are deployed only where you have provided consent via the cookie consent banner. Consent can be withdrawn at any time through the Cookie Settings link in the footer.
• Legal obligation — We may retain certain records to comply with UK data protection and financial record-keeping obligations.

Contact form records are retained for 24 months from the date of submission, after which they are permanently deleted unless a legal obligation requires longer retention.

Anonymised server log data is retained for up to 90 days for security analysis purposes.

We do not sell, rent, or share personal data with third parties for marketing purposes. Data may be disclosed to third-party service providers acting as data processors on our behalf (for example, hosting infrastructure), under data processing agreements that require GDPR-equivalent protections. We do not transfer data outside the United Kingdom or European Economic Area without adequate safeguards in place.

Under UK GDPR, you have the following rights with respect to personal data held about you:

• Right of access — Request a copy of the personal data we hold about you.
• Right to rectification — Request correction of inaccurate or incomplete data.
• Right to erasure — Request deletion of your data where no legitimate basis for retention exists.
• Right to restrict processing — Request that we limit how we use your data in certain circumstances.
• Right to object — Object to processing based on legitimate interest.
• Right to data portability — Receive your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact us at [email protected]. We will respond within one calendar month in accordance with UK GDPR requirements. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

This Privacy Policy may be updated periodically to reflect changes in legal requirements, our data processing activities, or the services we offer. The revision date at the top of this page indicates when the policy was last reviewed. Continued use of this website following a policy update constitutes acceptance of the revised terms.

For questions regarding this policy or our data handling procedures, contact: [email protected] — 74 Exmouth Market, London W1U 3HW, United Kingdom.